Profile - Anna

Anna Ternova

Poland, Cracovia

I’m dependable and detail-oriented. I take my job seriously and once assigned a task, will see it through to completion

2019-12 - 2020-10
Support Engineer
Starley International Honk Kong Limited, Zhytomyr
Worked collaboratively in team environment.
Provided technical support and troubleshooting assistanse via telephone, onsite, mail to resolve customer issues.
Manual testing of web platform and mobile application.
Identify defects/ anomalies and investigate their cause.
Document and track defects.
2017-06 - 2019-11
Manager
Leo Express , Kraków
Managing customer expectations.
Tested Web-based and mobile applications for clients/personel and presented detailed QA testing results.
Developed test plans and test case documents.
Building customer relationships and loyalty.
2014-07 - 2016-09
Supervisor
LLC Kupishoes / Lamodа, Zhytomyr
Managing administrative duties, training and development activities as instructed by the manager
Prepared defect summary reports and reported results to management for further action.
Evaluated new software applications and met with developers to address any defects.

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